EXCHANGES AND RETURNS
What if I’d like to exchange for size or style?
A: To exchange size, please contact us at firstname.lastname@example.org within 7 days receipt of your item. Please provide your preferred exchange size so that we may check current stock to offer exchange. Once we’ve confirmed the availability of your preferred size/style, please return the shoes in original, unworn condition using the following method:
1. Purchase two appropriately sized, tracked satchels from your local Aus Post shop.
2. Address one to yourself, and enclose that one along with the shoes and a short note (with your name and phone number, and exchange instructions) inside the other satchel, addressed to us here at 9 Moogerah Place, Burpengary, Brisbane, 4505
3. Retain your receipts as Paypal currently has a program to refund postage for exchanges (find out more here: https://www.paypal.com/au/webapps/mpp/returns).
RETURN FOR REFUND
How can I return my order?
Items are to be returned within 7 days of receipt in original, pristine condition (including all packaging and tags). Please be mindful of odour left on the shoes when trying them on. However the buyer will cover all postage costs and incur a 10% restocking fee in the case of a return for refund. Plus if the returned item was paid by AfterPay the buyer will incur the 3-7% AfterPay fee. Contact email@example.com for AfterPay fee details.
Important Note: *An item which appears worn, soiled, damaged, has missing swing tags or is not returned in the same condition it was sent out in will not be accepted for return or exchange and will be sent back to the buyer.
Shoes incorrect, lost or damaged?
Please contact us immediately at firstname.lastname@example.org if you have received an incorrect, damaged or defective item in a shipment so that we may correct the problem for you quickly.