Hot Chocolate Design and Candy Pops are slightly wider fitting. Therefore choose the size nearest your most-often purchased AU size. For example if you are usually an AU 9 or 9 1/2 then choose size 9. For a perfect size refer to the SIZE CHART under information.
Sandals are spot on to your nearest most-often purchased AU size. Miss Retro and Miss Harmony if you are a 1/2 size, then size down.
Miss Love Bug sandals if you are a 1/2 size, then size up. Plus if you have a wide foot size up.
How often do you restock?
We don’t have a fixed schedule. If you are interested in an out-of- stock item, please email me at firstname.lastname@example.org
PAYMENT AND ORDER PROCESSING
What are your payment options?
You can pay for your order using your Credit card - Debit card, Cash on pickup, Paypal and AfterPay.
How long does it take to process an order?
Once the payment has been confirmed and the order is completed, the items available is processed within 24 to 48 hours (business days).
SHIPPING/POSTAGE AND DELIVERY
REFER TO SHIPPING COSTS UNDER INFORMATION FOR COSTING FULL DETAILS.
Domestic and International shipping is available for all products.
Australia postage starts at $9 for the first pair without the shoebox or $12.15 with the shoebox. Multiple pairs without the shoebox is $12.15, with the shoeboxes is just $16.
United States $25 USD without the shoebox and with the shoebox $38 USD for the first item. Multiple pairs without the shoebox is $49 USD with the shoeboxes is just $56 USD.
United Kingdom €21 without the shoebox and with the shoebox €25 for the first item. Multiple pairs without the shoebox is €33,00 euro. With the shoeboxes is just under €38.
Our Shipping courier is Australia Post. Once your order has been shipped, you will receive an email from our warehouse with the tracking number and the link where you can track the order.
INTERNATIONAL CUSTOMERS PLEASE NOTE: All import taxes, brokerage fees & duties are payable by the customer. Miss Goody 2 Shoes does not cover these fees. If you are unsure of your country’s import laws, we suggest contacting your countries customs department to find the guidelines around importing from Australia. If an international parcel is returned to us due to unpaid import taxes, duties or any other costs or reasons imposed by the destination country or if parcel is refused acceptance or undeliverable, Miss Goody 2 Shoes will provide refund excluding postage upon receipt of the parcel back to the warehouse or arrange re-delivery.
How can I return my order?
Please choose your items carefully. We offer a refund for all brands excluding the Hinako brand. Please contact info@missgoody2shoes for return information.
Items are to be returned within 7 days of receipt in original, pristine condition (including all packaging and tags). Please be mindful of odor left on the shoes when trying them on. However the buyer will cover all postage costs and incur a 10% restocking fee in the case of a return for refund. Plus if the returned item was paid by AfterPay the buyer will incur the 3-7% AfterPay fee. Contact email@example.com for AfterPay fee details.
Important Note: *An item which appears worn, soiled, damaged, has missing swing tags or is not returned in the same condition it was sent out in will not be accepted for return or exchange and will be sent back to the buyer.
What if I’d like to exchange for size or style? A: To exchange for size, please contact us at firstname.lastname@example.org with your preferred size so that we may check current stock to offer exchange. Once we’ve confirmed the availability of your preferred size/style, please return the shoes in original, unworn condition using the following method: 1. Purchase two appropriately sized, tracked satchels from your local Aus Post shop. 2. Address one to yourself, and enclose that one along with the shoes and a short note (with your name and phone number, and exchange instructions) inside the other satchel, addressed to us here at 9 Moogerah Place, Burpengary, Brisbane, 4505 3. Retain your receipts as Paypal currently has a program to refund postage for exchanges (find out more here: https://www.paypal.com/au/webapps/mpp/returns).
How do I clean my Chocolaticas?
A: For spot cleaning, use a baby wipe or soft brush with mild soapy water, or even a white eraser. For darker marks, try a bit of Gumption or Jif with water, and scrub gently with a toothbrush, then wipe clean with a damp cloth. For a more thorough clean (every 6-10 weeks), put them into a lingerie bag or pillowcase and send them through a cold water wash on the gentle cycle, no bleach.
How do I book a shoe party? A: For inquiries about shoe parties contact Raewyn at email@example.com and we will be in touch soon.
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