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FAQ

Miss Goody 2 shoes FAQ

How will I know the material used for each product?

Our items are all sourced directly from the brand/supplier. You can see a more detailed description of a product below their photo.

 

How does your sizing work?

For products that require a size, you can check the ‘Size Chart’ which is on the main menu or can be found on the right side of the product image.

 

How often do you restock?

We don’t have a fixed schedule. If you are interested in an out-of- stock item, you can click on ‘email me when available’ to get a notification when they are ready for purchase.

 

PAYMENT AND ORDER PROCESSING

 

What are your payment options?

You can pay for your order using your Credit card - Debit card, Cash on pickup, Shopify or Paypal.

 

How long does it take to process an order?

Once the payment has been confirmed and the order is completed, the items available is processed within 24 to 48 hours (business days).

 

SHIPPING/POSTAGE AND DELIVERY

 

How much are your Shipping Cost?

Our Shipping courier is Australia Post and the cost is based on the weight of the order and is computed upon checkout.  Over $150 is free shipping.

 

How can I track my order?

Once your order has been shipped, you will receive an email from our warehouse with the tracking number and the link where you can track the order.

  

RETURN-REPLACEMENT/REFUND

 

Can I cancel my order?

Yes. If you wish to cancel your order, please contact us immediately. For orders that has been processed already by our warehouse, you can send the item back and we can issue a refund.

 

How can I return my order?

We guarantee great happiness with our products! However, if you are not happy for any reason, you can return or exchange your items. Please contact us via email with your order # and we will reply within 1 business day with our return information.  The cost for the shipping return and replacement shipping is at the purchaser expense.

Please note:

*RETURN CAN BE MADE WITHIN 1 WEEK FROM THE TIME THE ITEM WAS DELIVERED. 

Goods must be in their original packaging with all tags attached in a new, unworn (tried on is ok) condition. Please be mindful of odor left on the shoes when trying them on.

*An item which appears worn, soiled, damaged, has missing swing tags or is not returned in the same condition it was sent out in will not be accepted for return or exchange and will be sent back to the buyer.